Clearpay-FAQs

What is ClearPay?

Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. If you make your payments on time, you'll only pay the amount of your order - NO interest fees or any other hidden fees!

How can I use ClearPay?

It's easy peasy lemon squeezy, Just shop on Shahana Collection and when you're checking out choose ' Clear pay ' and you'll be directed to clearpay website where you'll require to register and provide the details (visa or mastercard): just log in and it's done. Isn't it easy!

How does the ClearPay payment schedule work?

Clearpay customer are required to make their first payment at the time of purchase. Three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. You can log in to clearpay to make your payments before they are due. You can log in to your clearpay account anytime to view your payment schedule or make a payment before the next due day.

Can I use Clearpay if I’m an international customer?

Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.

When will my items be delivered if use ClearPay?

Clearpay orders are delivered within our standard shipping timeframes like any other payment methods used from Shahana Collection.

How do I return or exchange an item purchased with ClearPay?

Clearpay returns follow our standard return process. As soon as the refund is processed it will drop into your clearpay online account. Have more questions about clearpay returns? Go to https://help.clearpay.co.uk/hc/en-gb

Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your bag value must be over £10 to use clearpay on shahana.uk

What products are not eligible for Clearpay?

If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

What if I can’t pay a Clearpay Instalment?

A late payment fee of will be £6 charged to your account if funds are not available when the automatic payment is due. An additional fee £6 will then be charged if the missed payment not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay payment purchase agreement.